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SHIPPING POLICY

93 Cycles
Last Updated: 28 April 2026

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At 93 Cycles, we are committed to delivering your order quickly, securely, and in excellent condition. We offer tracked UK delivery on bicycles, parts, accessories, and workshop-related goods.

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Free Shipping

We offer FREE tracked UK shipping on:

  • All bicycles

  • All orders over £100

Orders under £100 (parts / accessories only) are charged at our standard delivery rate.

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Shipping Methods & Delivery Times

Bicycles Over £3,000

All bicycles with a retail value of £3,000 or more are shipped via Bike Services UK or another specialist cycle courier selected by us.

What this includes:

  • Professional bike transport

  • Safer handling for premium bicycles

  • Delivered in a ready-to-ride condition

  • Minimal setup required (e.g. saddle height / pedals where applicable)

  • Tracked delivery with booking updates

Estimated Delivery Time: 2–5 business days after dispatch.

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Bicycles Under £3,000

Bicycles under £3,000 are typically shipped using insured tracked courier services such as Parcelforce Worldwide or equivalent.

Estimated Delivery Time: 2–3 business days after dispatch.

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Accessories / Parts

  • Orders £100+ – FREE tracked shipping

  • Orders under £100 – £5.99

Estimated Delivery Time: 2–4 business days.

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Order Processing Times

Orders are normally processed within 1–2 business days.

Business hours: Monday to Friday, 9:00am – 5:00pm GMT/BST

Orders placed before 2:00pm on working days may dispatch same day, subject to stock availability and payment checks.

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Tracking Your Order

Once your order has shipped, you will receive:

  • Dispatch confirmation email

  • Tracking number

  • Courier updates where available

If you do not receive tracking details within 2 business days, please contact us.

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Bike Delivery Preparation

All bicycles are professionally prepared before dispatch.

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Bikes over £3,000 (Bike Services UK)

Your bicycle will arrive ready to ride, subject only to personal setup such as:

  • Saddle height adjustment

  • Handlebar angle preference

  • Pedal fitting (if supplied loose)

  • Suspension settings (where applicable)

 

Bikes under £3,000

Your bicycle may be partially boxed for transport and may require minor assembly such as:

  • Straightening handlebars

  • Fitting pedals

  • Adjusting saddle height

 

Delivery Signature & Security

Some deliveries may require a signature depending on item value and courier policy.

Please ensure someone is available to receive the order where required.

If nobody is available, the courier may:

  • Attempt redelivery

  • Leave a collection card

  • Redirect to depot / pickup point

 

Delivery Areas

We currently deliver to:

United Kingdom

Including:

  • England

  • Scotland

  • Wales

  • Northern Ireland

We do not currently offer international shipping.

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Incorrect Addresses / Failed Delivery

Customers are responsible for providing accurate delivery details.

If an order is returned due to:

  • Incorrect address

  • Failed delivery attempts

  • Refused delivery

  • Uncollected parcel

Any re-delivery or return charges may be deducted from refunds or charged separately.

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Damaged, Missing or Incorrect Items

If your order arrives damaged or incomplete:

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Please do the following within 48 hours of delivery:

  1. Keep all packaging

  2. Take clear photographs

  3. Email workshop@93cycles.co.uk

  4. Include your order number and issue details

We will investigate and arrange replacement parts, collection, repair, or refund where appropriate.

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Shipping Delays

While we aim to meet all estimated delivery times, delays may occasionally occur due to:

  • Courier network delays

  • Weather

  • Bank holidays

  • Remote area access

  • Stock issues

  • Circumstances beyond our control

We are not liable for consequential losses caused by delivery delays.

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Special Delivery Requests

You may add delivery notes at checkout. We will pass these to the courier where possible, but cannot guarantee special instructions will be followed.

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Changing Delivery Address

Need to amend your address?

Contact us immediately at workshop@93cycles.co.uk

If your order has not yet dispatched, we may be able to update it.

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Returns Shipping

For returns and cancellations, please refer to our Returns Policy / Refund Policy.

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